Help & Support
Find answers to frequently asked questions, guidelines for service providers, and information on how we vet professionals to keep our ecosystem secure.
Frequently Asked Questions
How do I onboard as a service provider?
Download the PocketJobs Mobile App (for workers), create your profile, upload your national ID, and select your service category. Our vetting team will verify your details within 48 hours to grant your badge.
Is there a fee to post jobs on PocketJobs?
Posting standard jobs is completely free for individual customers and households. Featured jobs or promoted listings incur small placement fees.
How do payments work?
Customers pay providers directly in cash when the job is done — PocketJobs takes no cut of your job. Providers keep a small prepaid balance with us (topped up via EcoCash/card) from which a 10% platform commission is deducted each time they take a job.
Need direct assistance?
Our customer support team is available 24 hours a day, 7 days a week to handle dispute reports or onboarding help.
Email [email protected]